1. Introduction

Welcome to SimpleClaw Shop. SimpleClaw Shop ("us", "we", or "our") operates https://simpleclaw.shop (hereinafter referred to as "Service").

By using SimpleClaw Shop you confirm your acceptance of, and agree to be bound by, these terms and conditions. These Terms apply to all visitors, users, and others who access or use the Service.

Our Terms and Conditions ("Terms") govern all use of our Service and together with the Privacy Policy constitutes your agreement with us ("agreement"). Unless otherwise defined in this Terms of Service, the terms used herein have the same meanings as in our Privacy Policy.

2. User Accounts and Registration

To use our Service, you must create an account. You can register using Google OAuth. You are responsible for:

• Maintaining the confidentiality of your account credentials;
• All activities that occur under your account;
• Notifying us immediately of any unauthorized use;
• Ensuring your account information is accurate and up-to-date.

3. Service Description and License

The SimpleClaw Shop provides a managed SaaS platform to deploy, manage, and scale OpenClaw instances. We "strip away the technical complexity" of self-hosting, offering a streamlined interface for deploying autonomous AI agents.

Subject to your compliance with these Terms, SimpleClaw Shop grants you a limited, non-exclusive, non-transferable, and revocable license to use the Service. This license enables you to provision and manage OpenClaw instances through our platform.

4. Subscriptions and Payments

SimpleClaw Shop operates on a subscription or pay-per-use basis (as applicable). It grants users unrestricted access to features as long as payments are continued according to the chosen plan.

• Billing: Subscription payments are processed through Dodo Payments. Subscription fees are charged in advance on a recurring basis.
• Cancellation: You may cancel your subscription at any time.
• One-Time Purchases: Specific license arrangements or "lifetime deals" may exempt one-time purchase users from recurring subscriptions.

5. Refund Policy

Limited Refund Right. You may request to cancel your Subscription within three (3) calendar days of your Subscription start date ("Refund Period") and receive a refund of Subscription Fees paid, subject to the exclusions set forth below in this Section ("Limited Refund").

You are not entitled to the Limited Refund if you have substantially used the Services (e.g., heavily utilized instance compute or AI generation credits) during the Refund Period or if you seek to invoke this limited refund right more than once.

If you do not exercise the Limited Refund during the Refund Period, you acknowledge and agree it is forfeited. The Limited Refund is your sole and exclusive remedy for any and all Service deficiencies during the Refund Period.

6. Intellectual Property

• Your Rights: You retain ownership of the configuration data and specific "memories" your agents generate. You own the instance's unique state.
• Our Rights: Our Service, including its design, code, web interface, and branding, is protected by intellectual property laws. You may not copy, modify, or distribute our Service without permission.
• Open Source: The underlying OpenClaw core is open-source software. SimpleClaw Shop provides a managed service wrapper around this technology.

7. Acceptable Use Policy

You agree not to use the Service to:

• Deploy agents that violate copyright or intellectual property rights;
• Generate content that is illegal, harmful, offensive, or promotes violence;
• Attempt to reverse engineer or hack our systems or the underlying Railway infrastructure;
• Use the Service for commercial purposes without proper authorization (unless your plan explicitly allows it);
• Exceed rate limits or abuse our API endpoints;
• Share your account credentials with others.

SimpleClaw Shop is not responsible for what the user does with the user-generated content or the actions of their autonomous agents.

8. AI-Generated Content Disclaimer

Our Service empowers you to run autonomous AI agents using models like OpenRouter. You acknowledge that:

• AI-generated content and actions may not always be accurate, suitable, or predictable;
• We do not guarantee the quality or appropriateness of generated agent behaviors;
• You are responsible for supervising your agents and validating their outputs/actions before they affect third parties (e.g., posting to Discord/Telegram);
• AI models may occasionally fail or produce unexpected results.

9. Data Handling and Security

We act as both a data controller and processor. Your data is processed and stored as follows:

• User data is stored in Supabase databases.
• Instance data and volumes are hosted on Railway.
• We implement security measures to protect your data, but remember that no method of electronic storage is 100% secure.

10. Disclaimers and Limitation of Liability

No Warranties: SimpleClaw Shop does not give any warranty, guarantee or other term as to the quality, fitness for purpose or otherwise of the software. It is not warranted that SimpleClaw Shop will meet your requirements or that its operation will be uninterrupted or error free.

Limitation of Liability: SimpleClaw Shop shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the provision of any goods or services by SimpleClaw Shop.

Notwithstanding contrary clauses in this Agreement, in the event that SimpleClaw Shop is deemed liable to you for breach of this Agreement, you agree that SimpleClaw Shop's liability is limited to the amount actually paid by you for your services or software. You hereby release SimpleClaw Shop from any and all obligations, liabilities and claims in excess of this limitation.

11. Service Availability

We strive to provide reliable service but cannot guarantee:

• Uninterrupted or error-free operation (we rely on Railway infrastructure);
• Immediate processing of all provisioning requests;
• Availability of all features at all times.

We may temporarily suspend the Service for maintenance or updates. SimpleClaw Shop shall not be liable for any delay in performing, or failure to perform, any of its obligations if the delay or failure was due to any cause beyond its reasonable control.

12. Termination and Changes to Terms

• Termination: You may terminate your account at any time. Upon termination, we will delete your account and all associated data within a reasonable time frame.
• Changes to Terms: We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through our Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13. General Terms and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.

You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and SimpleClaw Shop as a result of your use of these services.

14. Contact Us

If you have any questions about these Terms, please contact us by email: [email protected]

1. Overview

These Terms of Service (“Terms”) govern your use of the services provided by SimpleClaw Shop (“we,” “us,” or “our”), including in-person OpenClaw installation, configuration, and post-setup support (collectively, the “Services”). By purchasing or using our Services, you (“Customer” or “you”) agree to be bound by these Terms.

2. Services Provided

SimpleClaw Shop provides:

• In-person (India) or remote installation and configuration of the open-source OpenClaw software on Customer-provided or SimpleClaw Shop-procured hardware.
• Security hardening, integration setup, and workflow configuration.
• 14-day hypercare period following implementation for issues directly related to the setup performed.
• Optional ongoing Managed Care plans for monitoring, updates, and continued support (billed monthly, subject to separate terms).

In-person Services are currently available in the Indian region only. Remote Services are available worldwide. We reserve the right to modify the scope, pricing, and availability of Services at any time.

3. Payment & Refunds

Implementation fees are one-time charges. Managed Care fees are recurring monthly charges. Prices are listed on our website and are subject to change.

• Implementation fees are non-refundable once the setup appointment has been completed. If you cancel before the scheduled appointment, we will issue a full refund.
• Managed Care plans may be cancelled with 30 days written notice.
• If we are unable to complete the setup due to circumstances within our control, we will reschedule at no additional cost or issue a full refund at your request.

4. Customer Responsibilities

• Backups: You are solely responsible for backing up all data, files, and configurations on your devices and systems before any setup appointment. SimpleClaw Shop is not responsible for any data loss that may occur during or after the setup process.
• Access: You must provide timely physical access to the setup location, necessary credentials, network access, and any hardware required for the setup.
• Accuracy: You are responsible for ensuring that any information you provide to us (e.g., hardware specifications, network details) is accurate and complete.
• Compliance: You are responsible for ensuring that your use of OpenClaw and any connected services complies with all applicable laws and third-party terms of service.

5. Third-Party Software Disclaimer

OpenClaw is open-source software developed and maintained by third parties. SimpleClaw Shop is not the developer, owner, or maintainer of OpenClaw. We do not guarantee the functionality, security, availability, or continued development of OpenClaw or any third-party integrations. Any issues arising from the OpenClaw software itself, its updates, or its third-party integrations are outside the scope of our Services and liability. Use of third-party software is at your own risk and subject to their respective licenses and terms.

6. Hardware Disclaimer

If SimpleClaw Shop procures hardware on your behalf (e.g., Mac Mini), it is provided as-is with the manufacturer's standard warranty. SimpleClaw Shop is not responsible for hardware defects, failures, or damage occurring after delivery. If you provide your own hardware, you are responsible for ensuring it meets the minimum requirements for running OpenClaw. We are not liable for any damage to Customer-provided hardware during or after setup, except in cases of gross negligence.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIMPLECLAW SHOP AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF DATA, LOSS OF REVENUE, LOSS OF PROFITS, BUSINESS INTERRUPTION, UNAUTHORIZED ACCESS TO YOUR SYSTEMS OR DATA, SECURITY BREACHES, OR DAMAGES ARISING FROM THIRD-PARTY SOFTWARE OR HARDWARE FAILURES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO SIMPLECLAW SHOP FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SETUP WILL BE ERROR-FREE, THAT OPENCLAW WILL OPERATE WITHOUT INTERRUPTION, OR THAT THE SOFTWARE WILL MEET YOUR SPECIFIC REQUIREMENTS.

9. Indemnification

You agree to indemnify, defend, and hold harmless SimpleClaw Shop and its owners, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services or the OpenClaw software after setup; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) any claim by a third party related to your use of OpenClaw or connected services.

10. Data & Security

During the setup process, we may need temporary access to your network, accounts, or devices. We will not intentionally access, copy, or retain any personal data beyond what is necessary to complete the setup. However, we cannot guarantee the security of data on your devices or network. You are responsible for changing any credentials shared with us after the setup is complete. See our Privacy Policy for more information on how we handle data.

11. Post-Setup Support

The 14-day hypercare period covers issues directly caused by the initial setup. It does not cover: software updates or upgrades to OpenClaw, new feature requests, issues caused by changes you make after setup, third-party service outages, hardware failures, or network changes at your location. Ongoing support, monitoring, and maintenance beyond hypercare require a Managed Care plan.

12. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved informally within 30 days, it shall be resolved through binding arbitration administered in India, in accordance with the Arbitration and Conciliation Act, 1996. Each party shall bear its own costs. You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.

15. Contact

If you have questions about these Terms, contact us at https://cal.com/rikiphukon/setup-openclaw